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Customer Reviews

5/5

If you are looking for an agency that represents your interest and not merely...

If you are looking for an agency that represents your interest and not merely the interest of an insurance company, this is the agency for you. They will check rates with various carriers, and present your best options. They are prompt, courteous and professional when addressing your needs. I highly recommend them.
JD Callaway
JD C
5/5

I was with State Farm for numerous years. This agency was able to lower my...

I was with State Farm for numerous years. This agency was able to lower my premiums significantly while providing better coverage. Excellent customer service. Great agency for real estate investors.
DJ Olojo
DJ O
5/5

Great and very helpful

Great and very helpful
Shukri Yusuf
Shukri Y
5/5

Thanks to Marcia Carswell, and the Bates Agency, I am saving hundreds of...

Thanks to Marcia Carswell, and the Bates Agency, I am saving hundreds of dollars every year on home and auto insurance. I had my prior coverage for years and every year my premiums were going up. I began to shop around for pricing and got quotes from all the large insurance carriers. I gave everyone the exact coverage I wanted so I was comparing apples to apples and not getting lower rates quoted for less coverage. I reached out to Marcia and gave her the same coverage as everyone else I received a quote from. She was able to get me the exact same coverage, for both my home and auto, for literally half the price on my home and several hundred dollars less on my auto. Thank you Marcia!
BH
Bradley H
4/5

When it comes to customer service, Aurora is the best. She is efficient,...

When it comes to customer service, Aurora is the best. She is efficient, knowledgeable and patiently answers all my policy questions.
Monica M
Monica M
5/5

My Name is Priscilla Carter Davis and I really enjoy the service and coverage...

My Name is Priscilla Carter Davis and I really enjoy the service and coverage that Bates Agency II render unto us! Thanks for your service to us!
Kentaiwon Durham
Kentaiwon D
5/5

I have been with the agency for several years and they have always been polite...

I have been with the agency for several years and they have always been polite and efficient. They shop my rates with each renewal and my recent claim : ( was handled seamlessly : ).
DS
diane s
5/5

Best customer service! Very helpful to my Dad and to me when my Dad passed....

Best customer service! Very helpful to my Dad and to me when my Dad passed. Quick to respond. Would recommend this agency!
DN
Diane N
5/5

Marcia Carswell was very helpful and guided me thoroughly with what I needed.

Marcia Carswell was very helpful and guided me thoroughly with what I needed.
VA
Vincent A
5/5

Awesome company Louise M. Maccou Is my Account Specialist and she has help me...

Awesome company Louise M. Maccou Is my Account Specialist and she has help me get my children and husband life insurance , car insurance and she answers call and email !!!! Awesome job
Ask NannyQ
Ask N
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