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Customer Reviews

Rated 5 out of 5

If you are looking for an agency that represents your interest and not merely...

If you are looking for an agency that represents your interest and not merely the interest of an insurance company, this is the agency for you. They will check rates with various carriers, and present your best options. They are prompt, courteous and professional when addressing your needs. I highly recommend them.
JD Callaway
JD C
Rated 5 out of 5

Have nothing but great things to say about the Bates Agency. Friendly staff,...

Have nothing but great things to say about the Bates Agency. Friendly staff, great customer service. I highly recommend them to anyone looking for a quality insurance company. I personally worked with Aurora Callaway and she provided the answers to all my questions and helped me choose the best option for my needs. Thank you!!
RG
Roman G
Rated 5 out of 5

The Bates Agency is very reliable. Aurora and Kent are the best. Customer...

The Bates Agency is very reliable. Aurora and Kent are the best. Customer service is EXCELLENT.
EE
Ejiro E
Rated 5 out of 5

Aurora is the best. I always get great service and quick answers. No problems...

Aurora is the best. I always get great service and quick answers. No problems here!
Chris C
Chris C
Rated 5 out of 5

I was with State Farm for numerous years. This agency was able to lower my...

I was with State Farm for numerous years. This agency was able to lower my premiums significantly while providing better coverage. Excellent customer service. Great agency for real estate investors.
DJ Olojo
DJ O
Rated 5 out of 5

Thanks to Marcia Carswell, and the Bates Agency, I am saving hundreds of...

Thanks to Marcia Carswell, and the Bates Agency, I am saving hundreds of dollars every year on home and auto insurance. I had my prior coverage for years and every year my premiums were going up. I began to shop around for pricing and got quotes from all the large insurance carriers. I gave everyone the exact coverage I wanted so I was comparing apples to apples and not getting lower rates quoted for less coverage. I reached out to Marcia and gave her the same coverage as everyone else I received a quote from. She was able to get me the exact same coverage, for both my home and auto, for literally half the price on my home and several hundred dollars less on my auto. Thank you Marcia!
BH
Bradley H
Rated 4 out of 5

When it comes to customer service, Aurora is the best. She is efficient,...

When it comes to customer service, Aurora is the best. She is efficient, knowledgeable and patiently answers all my policy questions.
Monica M
Monica M
Rated 5 out of 5

Great and very helpful

Great and very helpful
Shukri Yusuf
Shukri Y
Rated 5 out of 5

Marcia Carswell was very helpful and guided me thoroughly with what I needed.

Marcia Carswell was very helpful and guided me thoroughly with what I needed.
VA
Vincent A
Rated 5 out of 5

Best customer service! Very helpful to my Dad and to me when my Dad passed....

Best customer service! Very helpful to my Dad and to me when my Dad passed. Quick to respond. Would recommend this agency!
DN
Diane N
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