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Customer Reviews

Rated 5 out of 5

Kent was a great partner for my company. He took the time to properly walk me...

Kent was a great partner for my company. He took the time to properly walk me through the different business options available, things to watch out for, and best pricing. I highly recommend him to anyone starting a new business.
Ethan Israel
Ethan I
Rated 5 out of 5

I spoke with Jazmin, and I was truly impressed by her knowledge and...

I spoke with Jazmin, and I was truly impressed by her knowledge and professionalism. She provided exceptional customer service, answered all of my questions thoroughly, and made the entire process easy to understand. Because of my great experience, I will definitely be referring my closest friends and family to the Bates Agency. Highly recommend!
G
Georgia
Rated 5 out of 5

The Bates Agency is the best, and especially working with Christina has been a...

The Bates Agency is the best, and especially working with Christina has been a great experience. She’s super responsive, easy to get in touch with, and always on top of things. What I really appreciate is that she actually listens and gives recommendations that make sense for us, not just trying to sell something. She’s made everything simple and stress-free every time we’ve worked with her. Would definitely recommend her to anyone.
GV
George V
Rated 5 out of 5

Very prompt reply to my rate quote and great customer service with Christina

Very prompt reply to my rate quote and great customer service with Christina
JJ
Jeff J
Rated 5 out of 5

Fantastic and timely customer service with a smile. I highly recommend Aurora...

Fantastic and timely customer service with a smile. I highly recommend Aurora and the Bates agency!
MR
Michael R
Rated 5 out of 5

Aurora is one of the most courteous, helpful insurance agent that I have...

Aurora is one of the most courteous, helpful insurance agent that I have encountered. She is knowledgeable, friendly and quick to respond to your needs. She deserves all the stars!
M
MT
Rated 5 out of 5

Aurora Callaway is excellent agent. Whenever we have questions, she always...

Aurora Callaway is excellent agent. Whenever we have questions, she always provides timely and complete information. We have been with the Bates agency for almost a decade and are very satisfied with the service provided.
Patrick gerini
Patrick g
Rated 5 out of 5

The agent who helped me, Aurora Calloway, of the Bates Agency II, went above...

The agent who helped me, Aurora Calloway, of the Bates Agency II, went above and beyond to make sure I had all the coverage I wanted at the best price. I felt like I was getting very special treatment as I was looking at insurance for my car and home and an umbrella policy. Aurora was very patient and she answered all of my questions. It was a pleasure working with someone who was both very competent and kind.
Russ Forgoston
Russ F
Rated 5 out of 5

Christina, a Licensed Agent at the Bates Agencyii, was very helpful in...

Christina, a Licensed Agent at the Bates Agencyii, was very helpful in resolving my some issues I was having. I was so impressed with Christina’s professionalism and expertise, I have asked her to be my Agent here out. I would recommend her to anyone looking for an experience problem solver who also happens to be a great Independent Insurance Agent.
Morris Golden
Morris G
Rated 5 out of 5

Christina is amazing !!! My store flooded with water and i called her . She had...

Christina is amazing !!! My store flooded with water and i called her . She had servicemaster out there in 45 min to start drying the water up . I own a fur salon and if the furs had gotten damp or molded they would have been ruined . As it happens my insurance didn’t cover the damage but I will refer Christina to all my friends for insurance . She saved my years of investment from ruin and I’m eternally grateful . Your company should be proud to have such a conciencous employée . Thank you for everything and saving my A::
WF
Wynne F
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