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Customer Reviews

Rated 5 out of 5

Fantastic and timely customer service with a smile. I highly recommend Aurora...

Fantastic and timely customer service with a smile. I highly recommend Aurora and the Bates agency!
MR
Michael R
Rated 5 out of 5

Aurora is one of the most courteous, helpful insurance agent that I have...

Aurora is one of the most courteous, helpful insurance agent that I have encountered. She is knowledgeable, friendly and quick to respond to your needs. She deserves all the stars!
M
MT
Rated 5 out of 5

Aurora Callaway is excellent agent. Whenever we have questions, she always...

Aurora Callaway is excellent agent. Whenever we have questions, she always provides timely and complete information. We have been with the Bates agency for almost a decade and are very satisfied with the service provided.
Patrick gerini
Patrick g
Rated 5 out of 5

The agent who helped me, Aurora Calloway, of the Bates Agency II, went above...

The agent who helped me, Aurora Calloway, of the Bates Agency II, went above and beyond to make sure I had all the coverage I wanted at the best price. I felt like I was getting very special treatment as I was looking at insurance for my car and home and an umbrella policy. Aurora was very patient and she answered all of my questions. It was a pleasure working with someone who was both very competent and kind.
Russ Forgoston
Russ F
Rated 5 out of 5

Christina, a Licensed Agent at the Bates Agencyii, was very helpful in...

Christina, a Licensed Agent at the Bates Agencyii, was very helpful in resolving my some issues I was having. I was so impressed with Christina’s professionalism and expertise, I have asked her to be my Agent here out. I would recommend her to anyone looking for an experience problem solver who also happens to be a great Independent Insurance Agent.
Morris Golden
Morris G
Rated 5 out of 5

Christina is amazing !!! My store flooded with water and i called her . She had...

Christina is amazing !!! My store flooded with water and i called her . She had servicemaster out there in 45 min to start drying the water up . I own a fur salon and if the furs had gotten damp or molded they would have been ruined . As it happens my insurance didn’t cover the damage but I will refer Christina to all my friends for insurance . She saved my years of investment from ruin and I’m eternally grateful . Your company should be proud to have such a conciencous employée . Thank you for everything and saving my A::
WF
Wynne F
Rated 5 out of 5

I had a great experience working with Christina at the Bates Agency. I was...

I had a great experience working with Christina at the Bates Agency. I was looking to re-price a number of different plans. I tried a different agency first, and they ignored most of what I sent them, never contacted me, and instead just sent me a quote for one plan. Christina was the opposite – she called me right away, asked me questions, got me pricing for all the plans, gave me options, and worked out which were best to switch.
Jason Marcus
Jason M
Rated 5 out of 5

Christina at the agency was absolutely fantastic. When trouble with...

Christina at the agency was absolutely fantastic. When trouble with underwriters appeared because they wouldn’t accept my 15 year old documentation on my roof update, she kept at it until she got it through. She was responsive, attentive, and very helpful. I am very glad for her help.
F
firewall188
Rated 5 out of 5

At first, I was a little suspicious seeing a near perfect 5.0 rating, but...

At first, I was a little suspicious seeing a near perfect 5.0 rating, but decide to call after reading many reviews and felt that they are authentic. I AM GLAD I DID. Aurora is amazing! She is very professional, friendly, and personal. Although we only had a couple of phone calls and exchanged a few emails, she automagically knows what I need/want for my policies, and is looking out for my best interest by providing me suggestions for how to structure the coverages to best fit my situation.
Tong Lu
Tong L
Rated 5 out of 5

Spoke with Christina and she was extremely helpful. Best customer service.

Spoke with Christina and she was extremely helpful. Best customer service.
North Marietta Chiropractic Center
North M Chiropractic Center
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