Customer Reviews

The Bates Agency II is a great group of people who listen to your needs. Very efficient and effective all while offering great prices. I recommend them to everyone!

The heart of every business is represented by the people who work there. Aurora Callaway, the licensed agent at the Bates Agency office in Marietta is one of the best. She has helped me with a number of issues and resolved each one with exceptional knowledge and professionalism. I highly recommend this group as they are represented by people who really care.

If you are looking for an agency that represents your interest and not merely the interest of an insurance company, this is the agency for you. They will check rates with various carriers, and present your best options. They are prompt, courteous and professional when addressing your needs. I highly recommend them.

The Bates Agency made switching my homeowners insurance so easy and much more affordable. Any time I have a question or concern they always help with no hesitation. I highly recommend their agency.

Marcia has helped us for years with various cars and homes. Most recently, we purchased a new home and despite all the stress of that process, I never had to worry about the insurance component. Marcia has always been fast to respond and a consummate professional. I’m really blessed to do business with her.

I recently got home and auto insurance policies from Bates Agency ii and the experience has been incredible. Bates agency operators are so knowledgeable, accurate and customer concerned. Their offered price was so fair and affordable. I do recommend Bates Agency for all your insurance coverage.

I love this insurance agency. Aurora and her whole team are always so polite and efficient. I can feel a warm smile through the telephone. They do a really good job at explaining your coverage, and rates; which by the way is better priced than some of the more known name companies.

I was very pleased with the service I received working with Marcia Carswell. She was informative, never rushed me, and was great about following up when I got behind on getting her a piece of information. We were able to significantly reduce both our home and auto premium thanks to her research. Well worth it. Highly recommend. Ask for Marcia!

Marcia, Aurora, and Mr. Bates are the best that I’ve ever seen with auto insurance. This company has got to be the best auto insurance company in the world. And coming from companies like USAA and being able to say that means a lot. I love this company!